Privacy Policy
Nashville Nails Privacy Policy
Effective date: September 16, 2025
This Privacy Policy explains how Baggett & Phillips LLC dba Nashville Nails ("Nashville Nails," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, use our online booking or related services, communicate with us, or otherwise interact with us (collectively, the "Site"). Our salon is located at 1921 N Bronson Ave, Los Angeles, California 90068.
Your use of the Site is also governed by our Terms and Conditions.
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1. Scope and Notice at Collection
1.1 Scope. This Policy covers personal information we collect online through the Site and in connection with online booking and communications. It does not cover information collected by third parties that we do not control.
1.2 Notice at Collection. The categories of personal information we collect, the purposes for which we use it, and our retention practices are described below. We provide this notice at or before the point of collection.
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2. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
2.1 Identifiers and contact information. Name, email address, phone number, billing and shipping address, account credentials if you create an account.
2.2 Customer records and commercial information. Appointment details, services requested, purchase history, gift card redemptions, notes you provide that are relevant to scheduling and customer service.
2.3 Payment information. Cardholder name and payment token from our payment processor. We do not store full card numbers, CVV, or magnetic stripe data on our servers.
2.4 Internet or network activity. Device and browser type, IP address, pages viewed, referring URLs, and interactions with our Site collected via cookies and similar technologies.
2.5 Geolocation data. Approximate location derived from IP address.
2.6 Communications and user content. Messages you send us, reviews, survey responses, photo and video content you choose to provide.
2.7 Inferences. Preferences or interests we infer from your interactions to improve the Site or personalize communications.
2.8 Sensitive personal information. We do not seek to collect sensitive personal information as defined by California law. If you provide health-related details to help us tailor services, we use them only for that purpose and do not use them to infer characteristics.
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3. Sources of Personal Information
3.1 Directly from you. When you book, create an account, contact us, or complete forms.
3.2 Automatically. Through cookies, pixels, and similar technologies when you use the Site.
3.3 Service providers and partners. Booking, payment, communications, analytics, and security vendors acting on our behalf.
3.4 Public and social sources. If you interact with us on social media or submit public reviews.
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4. How We Use Personal Information
We use personal information for the following purposes:
4.1 Provide services. Process bookings and payments, confirm appointments, and deliver customer support.
4.2 Communicate. Send transactional messages, appointment reminders, and service-related notices. With your consent, send marketing emails or texts. You can opt out at any time.
4.3 Improve and secure the Site. Operate, maintain, and improve the Site; perform analytics; monitor and prevent fraud and abuse; ensure security and integrity.
4.4 Legal and compliance. Comply with laws, respond to lawful requests, and enforce our policies and terms.
4.5 Personalize. Customize Site content and marketing subject to your choices and applicable law.
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5. Cookies and Similar Technologies
5.1 What we use. We may use the following:
* Strictly necessary cookies to operate core features
* Functional cookies to remember choices
* Analytics cookies to measure Site usage
* Advertising or cross-context behavioral advertising technologies to deliver and measure ads
5.2 Your choices. You can manage cookies in your browser and through any cookie preference tools we provide on the Site. If you block cookies, some features may not work.
5.3 Global Privacy Control. We honor user-enabled global privacy control signals for California residents as an opt-out of sale or sharing where applicable.
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6. When We Disclose Personal Information
We disclose personal information as follows:
6.1 Service providers and processors. To vendors that help us provide booking, payments, messaging, analytics, hosting, fraud prevention, and customer support. They may use the information only to perform services for us.
6.2 Advertising and analytics partners. To help deliver, measure, and understand advertising and Site performance, subject to your choices. In some cases, this may be a "share" under California law for cross-context behavioral advertising.
6.3 Corporate events. In connection with a merger, acquisition, financing, or sale of assets.
6.4 Legal compliance. To comply with law, protect rights and safety, and respond to lawful requests.
We do not sell personal information for money. We may "share" personal information for cross-context behavioral advertising as described above. We do not knowingly sell or share the personal information of consumers under 16 years of age.
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7. Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy or as required by law. Typical retention periods are:
* Account and profile information: while your account is active and for up to 24 months after inactivity
* Booking and transaction records: at least 4 years
* Customer service communications: up to 24 months after resolution
* Marketing and analytics data: up to 24 months or as set in our cookie tools
* Legal, security, and fraud records: as long as needed to investigate or comply with legal obligations
Actual retention may vary depending on legal, operational, and security needs.
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8. California Privacy Rights
If you are a California resident, you have the rights below subject to legal exceptions. We will not discriminate against you for exercising these rights.
8.1 Right to know. Request that we disclose the categories and specific pieces of personal information we have collected about you.
8.2 Right to delete. Request deletion of personal information we collected from you, subject to legal exceptions.
8.3 Right to correct. Request that we correct inaccurate personal information.
8.4 Right to opt out of sale or sharing. Opt out of the sale or sharing of personal information for cross-context behavioral advertising. We honor global privacy control signals.
8.5 Right to limit use of sensitive personal information. If we use sensitive personal information beyond limited purposes allowed by law, you can direct us to limit that use. We do not use sensitive personal information for additional purposes at this time.
8.6 Non-discrimination. We will not deny services, charge different prices, or provide different levels of service solely because you exercise your privacy rights.
How to exercise your rights: submit a request by emailing [ryan@nashvillenails.com](mailto:ryan@nashvillenails.com) or [ryan@nashvillenails.com](mailto:ryan@nashvillenails.com). Please include your name, the right you wish to exercise, and contact information. We will verify your request by matching at least two data points you provide with information in our records, or by requesting additional documentation if needed. Authorized agents may submit requests with proof of authorization and verification of the consumer’s identity.
You may also opt out of sale or sharing by using our cookie controls or sending a global privacy control signal from a supported browser. We treat these signals as valid opt-out requests for the browser or device.
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9. Shine the Light
California Civil Code section 1798.83 permits customers who are California residents to request information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing in a way that triggers this law. If this changes, we will update this Policy and provide a method to submit requests.
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10. Email and SMS
10.1 Email. We send transactional emails related to your account or bookings. With your consent, we may send marketing emails. You can unsubscribe using the link in our emails. We honor opt-out requests promptly.
10.2 SMS. If you opt in, we may send appointment and marketing texts. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help. For marketing texts, we obtain the level of consent required by law.
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11. Children
The Site is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will delete it. We do not knowingly sell or share personal information of consumers under 16.
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12. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measures are perfect, and we cannot guarantee absolute security.
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13. International Visitors
We are located and operate in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States where our and our service providers’ servers are located.
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14. Changes to this Policy
We may update this Policy from time to time. The effective date at the top of this page shows when this Policy was last revised. Material changes will be posted on this page. Your continued use of the Site after an update means you accept the revised Policy.
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15. Contact Us
Nashville Nails
Baggett & Phillips LLC dba Nashville Nails
1921 N Bronson Ave
Los Angeles, CA 90068
Email: ryan@nashvillenails.com
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16. Financial Incentives
If we offer discounts, rewards, or other financial incentives related to the collection, retention, or sale or sharing of personal information, we will provide a Notice of Financial Incentive that explains the material terms, the categories of personal information implicated, how to opt in, and how to withdraw.
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This Policy is intended to comply with applicable U.S. laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, California’s Online Privacy Protection Act, and other laws as applicable. It does not create contractual or legal rights beyond those provided by law.